Important: Technical fault with call centre phone lines

Due to a technical fault with our call centre phone lines, we are experiencing a delay in answering calls. Engineers are working to recitfy the fault and updates will be issued here once resolution is found.

To avoid delays with your call being answered, please visit our website for details on how to book online or attend one of our walk-in clinics.

 

There are other ways you can access free sexual health and contraceptive services for free in Hertfordshire:

Postal STI kits - can be ordered from Get It and SH24

Chlamydia and gonorrhoea - (dual screening) kits can be picked up from various local providers

Contraceptive pills - can be collected from participating pharmacies without needing a prescription

Emergency oral contraception - 'Morning after pill' - can be collected from your GP, one of our clinics and many local pharmacies 

 

Thank you for your understanding.

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PrEP

Green Alert

PrEP Update

We are now able to see clients for PrEP following recent supply issues. You may be offered a shorter supply while we work to resolve this completely.

Thank you for your patience.

Updated 13/11/2025

PrEP is a free pill on the NHS that protects those who are HIV negative from catching the disease. For more information visit I want PrEP now

PrEP stands for pre-exposure prophylaxis. “Pre” is something you do before a risk of “exposure” (in this case to HIV) and “prophylaxis” is a treatment or action you can take to help prevent disease.

PrEP is for people who are HIV-negative and more at risk of HIV infection. It can be used by men and women, both trans and cisgender.

To find out if it is right for you, visit: PrEPTool

There are two ways to take PrEP: every day OR before and after sex

When taken correctly, PrEP can reduce the risk of getting HIV by up to 99%

PrEP does not protect people from other STIs, and people on PrEP should get regular full STI tests to look after their general sexual health.

It is available for free from local Sexual Health clinics. Staff will make sure that anyone using PrEP is safe to use (a kidney function and HIV test will be required).

If you live in the UK it is legal to buy and import PrEP as long as it is for personal use only, and you buy no more than 3 months' supply at once. For more information visit Buy PrEP

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